SAP Services and Staff Augmentation

Mentis Solutions delivers SAP® solutions and resources to help customers achieve business goals through their enterprise systems.   From project kick-off through deployment and production support, we offer a broad range of enterprise consulting solutions and senior-level resources to support all phases of an ERP implementation lifecycle, as well as application maintenance and support long after the system has gone live. 

1. SAP Application Development and Support
   Execution Model: Onsite (Initial)–Offshore (Ongoing)
• Support Single point of contact onsite maintaining support logs and providing regular feedback to the business and IT
• ABAP Code maintenance and bug fix (Classical & OOPS)
• Workflow defect fix and new developments
• CRM 6.0/7.0 WEB UI defect fix  and new developments
• CRM Middleware monitoring and enhancements
• SAP ACE (Access Control Engine) support and development
• Maintenance & support of configurations on CRM 6.0/7.0 for Sales, Service & Marketing processes
• Maintenance of CRM Web Shop for e-Commerce & e-Service processes
• Maintenance and developments on Customer Interaction Center (CIC)
• Maintenance of interfaces between SAP and third party systems


2. Design Services
   Execution Model: Onsite-Offshore
• CRM 6.0/7.0 Solution Design & Blueprint for Sales, Service, Marketing, E-Commerce, E-Service processes as per business requirements


3. Implementation & Development Services
   Execution Model: Onsite-Offshore
• Configuration of CRM for Sales, Service, Marketing according to defined system design/blueprint
• Configuration of Customer Interaction Center (CIC) for CTI integration
• Developments on Customer Interaction Center (CIC) for call center scenarios
• Design & developments on CRM WEB UI including the new Lean Order (LORD) Framework
• CRM Middleware set-up between CRM & ERP back-end
  
  • Integrate CRM with SAP ERP to use Customer & Product master data in CRM processes
  • Replicate CRM transactions to SAP ERP
• Developments on CRM middleware
• ALE integration between ERP & CRM systems for organization and employee structures
  
  • Integrate HR organization structure and employee master data from your SAP ERP system to CRM for use in transactions and workflows, eliminating manual set-up and maintenance in CRM
• Design and implementation of requirements on SAP Access Control Engine (ACE)
  
  • Enable dynamic authorization control to CRM data in addition to static role based authorizations
  • Sample Scenario: Restrict access to CRM data to defined owners and their reporting managers based on reporting hierarchy
• Web Shop Set-up for e-Commerce & e-Service process
  
  • CRM Sales on the web using the best of both - CRM 7.0 & SAP ERP functionality available in the new lead order framework
• Custom User interface development on BSP for a simple & lean user experience running standard SAP application process.


4. Audit Services
   Execution Model: Onsite-Offshore
• Blueprint review –  Design review for core CRM Sales, Service & Marketing processes
• Realization review
  •  CRM WEB UI and Customer Interaction Center Developments
  •  ABAP (classical & OOPS)
  •  Work Flow
  •  Review of ACE (Access Control Engine) set-up


5. Upgrade Services
• Functional Upgrade to CRM 7.0 – Implementation of user requirements from older CRM versions to CRM 7.0 as part of an upgrade project
• R/3 to ECC upgrades – Assessment of the upgrade / Upgrade Impact analysis / moving all custom developments to new landscape with original functionality


6. Industry Specific Solutions
• Hi-Tech:
  • Generation of payment due lists for Price Protection credits for primary or secondary sales
  • Enabling integration with SAP CRM for secondary sales data capture from external sources
• Life Sciences:
  Field visit data capture using activity journal templates and integration to back end ERP Systems for stock availability and re-order.